Making a purchase with Personalised with love and care could not be easier. Just browse our store, and add any items that you wish to buy, add your personalisation where necessary and add to your shopping basket. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
When confirmation of your Personalised with love and care order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us.. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We reserve the right to temporarily remove any item for sale our website, and also to completely discontinue any item.
This may be caused by a problem with third parties, and therefore, there may be a delay from when the decision is made, to the item being removed from sale.
If you happen to purchase an item that we temporarily remove, or decide to discontinue, a refund for that sole item or a gift voucher will be offered to the customer.
Depending on the item, we will deliver your product via Royal Mail, Parcelforce or similar courier depending on the size of the item you have purchased.
On occasion we may need your phone number so we (or the Courier service we use) can contact you regarding delivery.
Please note that the product images may, from time to time, be slightly different, but will represent the actual product. Depending on the type of screen or monitor, the colour and shades of the images may appear different.
We aim to dispatch your products within 3 to 5 working days as each item is made to order, In some cases, however, it may take a little longer.
Should the item be out of stock we will contact you and give you an estimated delivery time. If this is not acceptable to you then we will offer you an immediate refund and cancel the order.
If you purchase multiple items together they should be delivered together, but please note that this cannot be guaranteed (due to size, weight and availability of the item etc).
You have the right, under the distance selling act to refuse/return an unwanted item within 7 days. The 7 day period begins on the day of delivery.
The liability for the delivery and return postage is upon you. If you have received an item that is incorrect or faulty, you must notify us as soon as you have received it, within the indicated time scale of these delivery terms.
Please note that Special requested items and personalised items are non refundable under any circumstances, as they are supplied to order. Please contact us for any further advice on this matter.
We offer a guarantee on all items supplied by us and we aim to make all of our customers happy. However there may be times when items arrive damaged due to delivery. Customers must inform us within 2 days of delivery to receive a replacement order of that item, a refund for the item or a gift voucher. Items will be replaced at no cost to you once we received evidence of damaged goods. Evidence can be provided by emailing a photograph to us of the damaged items. We will refund if you wish. If the fault is ours we will replace or refund immediately.
We will not be liable for the cost of postage for any returned items, however if a new item is shipped out as a replacement, we will cover this charge.
Any missing/damaged/incorrect items from your order must be reported to us within 2 days of receipt of your parcel. Claims after that period will not be honoured.
Any order cancellations, including pre orders, must be requested within 24 hours of order completion. Cancellations must be requested via email (firstname.lastname@example.org) Any cancellation requests outside of 24 hours will not be processed.
Upon purchasing your item from us you are automatically making a request to us to arrange a delivery on your behalf, and we will endeavour to have your order delivered to your UK address within 10 working days, which excludes weekends and bank holidays.
As delays can happen and be unforeseen, Personalised with love and care accepts no liability for any delay or failure to deliver within our estimated time-scales.
Some items delivered may require a signature. Please ensure you are available for the signature request. If a person, other than the named customer, from the specified delivery address signs for the delivery, the liability for that item still belongs to the named customer.
When you receive your products from the courier it is VERY IMPORTANT to ensure that you have checked the packaging of your goods, and that its condition is good WELL BEFORE you sign the delivery note. Please inform us immediately if you receive an open or damaged parcel.
100% SATISFACTION GUARANTEE!
If you are not 100% happy witrh your order, simply return it and we will refund you
If you need to reach us, you can contact us via our facebook page, email us using the information on the contact page of our website.
Your rights to return goods are protected under the EU Distance Selling Directive.